Straightforward answers about services, pricing, support, and what happens next.
Project engagements begin with a detailed Statement of Work (SOW) defining the scope, responsibilities, costs, and expected deliverables. Changes are documented, tested, and scheduled to minimize disruption to your operations.
PJiangTech primarily supports small and mid-sized organizations that need experienced IT guidance without building a large internal department. The first conversation helps determine whether your team, environment, and needs are a good fit.
Yes. One-time engagements can cover business setup, office moves, jobsite connectivity, network upgrades, cloud migrations, or security assessments. Managed IT is available for businesses that need ongoing monitoring, maintenance, and support.
Project pricing is based on a defined scope and approved before work begins. Ongoing support depends on the number of users, devices, locations, and services required. The free initial assessment is used to understand your needs before recommending an option.
We discuss your team, locations, current technology, immediate problems, and business priorities. You will leave with a clearer view of the next practical step and whether PJiangTech is the right partner to help.
Yes. Many issues can be handled remotely, while cabling, network equipment, office moves, jobsites, and other physical infrastructure require onsite service. Availability depends on location and the service agreement.
Yes. PJiangTech can provide senior escalation, project delivery, infrastructure expertise, or additional capacity while working alongside your existing internal team or technology partners.
Security recommendations may include multi-factor authentication, endpoint protection, patching, secure backups, access controls, network segmentation, and employee safeguards. No provider can eliminate every threat, so the goal is to reduce risk and improve recovery readiness.
Critical incidents receive priority escalation. Response targets, support hours, and escalation procedures are documented in the applicable service agreement so expectations are clear before an emergency occurs.
PJiangTech serves businesses across the Greater Toronto Area, Barrie, and Hamilton. Remote support may be available outside these areas depending on the engagement.